The process of getting started in treatment and recovery is relatively simple. Each person’s experience will be personalized according to individual need, and family members are provided with the support and education necessary to enable that process along the way.

At Sunrise House, we believe that attending to the emotional health and wellbeing of the entire family is an important part of supporting our clients in recovery from addiction, and we are here to help every step of the way.

admission process

If I have general questions, should I contact admissions or another department?

General questions can be directed to our 24-hour call center. If you contact us during the day, you will be more likely to have the opportunity to speak with someone who can answer any personal questions or assist you with meeting your loved one’s needs if currently enrolled. If your family member is not yet enrolled in treatment with us, you can find out more about the program and the process of admissions and enrollment, what to expect during treatment and beyond, and schedule a tour of the facility.

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Who is on the other end of the phone number listed on the website?

Our treatment consultants are available any time of the day or night when you call the phone number listed on our website. The consultant who takes your call will be able to answer your questions about:

  • The nature of addiction
  • The style of treatment and services provided by Sunrise House
  • The best way to explore Sunrise House further
  • How to begin the process of enrollment at Sunrise House

Additionally, your treatment consultant may be able to discuss some of the personal issues that your loved one is facing in addiction and how best to help that person enter treatment. However, definitive responses about your loved one’s treatment specifics will not be available until your family member meets with the therapeutic team and undergoes the evaluation and assessment process.

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How confidential will my call or email be?

Your loved one’s struggle with addiction is a medical issue, and as such, it is protected by law. Anything you share with your treatment consultant is completely confidential. That is, no one will be able to call our program at any time to find out any of the specifics of your loved one’s condition, including whether or not your loved one is actively enrolled in our program or not.

Additionally, everything about your loved one’s experience at Sunrise House is confidential as well. If you would like Sunrise House to share the medical records associated with your family member’s experience here with other medical professionals, a release form must be signed.

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What should I expect from calling the number on the site?

When you contact Sunrise House at the phone number listed on the site, you can expect to find friendly and empathetic service. Our treatment consultants are available to answer your questions, and may ask a few questions in return in order to ensure that you are getting the most accurate answers possible. Each person’s situation in substance abuse and addiction is different, thus the nature of treatment and how best to proceed will vary accordingly. Your treatment consultant will make sure that you have the information necessary to make an informed decision on behalf of your loved one’s health.

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Can admissions help run an insurance verification?

When you begin the process of enrolling your loved one in Sunrise House, one of the first things to take care of is insurance verification. We understand that finances play a large role in the ability of the family to help a loved one into treatment and that will be determined in part by how much of the cost will be covered by insurance.

Unfortunately, getting insurance verification is not an instantaneous process and cannot be performed over the phone or outside of the workweek. However, a treatment consultant can take down your insurance information and get the process started for you when you call. When we have a definitive answer for you about what is covered and what is not, we will contact you immediately.

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What questions should potential clients ask before enrolling into a program?

It is important to take the time to investigate different rehab programs and determine which one will be the best fit for your loved one’s needs. Comprehensive care is essential, as is the guarantee of a personalized treatment program designed to meet your loved one’s needs. Additionally, your family member should be able to check in regularly to ascertain the rate of progress and determine whether or not any alterations to the treatment plan are necessary.

Potential clients should ask:

  • Do you offered personalized treatment plans, or do most clients undergo the same schedule of treatment services?
  • What is your evaluation and assessment process?
  • Do you offer treatment for co-occurring mental health symptoms or disorders?
  • Do you treat process addictions (e.g., gambling problem, sex and love addiction, etc.)?
  • How do you determine whether or not treatment is progressing as it should be throughout the program?
  • What traditional treatment services do you offer?
  • Do you offer holistic and alternative treatments as well?
  • How much of a role do I play in determining what services are included in my treatment?
  • What support options do you offer to family members?
  • Is it possible to stay longer if I am not ready to transition into independent living at the end of my treatment program?
  • Do you take my insurance?
  • Do you offer financing or other payment options for any costs that are not covered by insurance?
  • When can I set up a tour to see the facility?

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What is the intake process like?

The intake process begins when you contact us at the phone number provided on our website. Our treatment consultant will get you started by asking questions about the nature of your loved one’s experience with drugs and alcohol, including the specifics of any past attempts at treatment. We then discuss the options that are available for treatment at Sunrise House and help you to determine whether or not it is a good fit for your loved one’s needs.

If you opt to schedule a tour, you can set up a meeting with an admissions counselor at that time. Here, you can get a little more information about potential start and end dates, where you loved one will be staying, the daily schedule at Sunrise House, and the range of treatment options that may be appropriate. Insurance verification is provided, and financing is addressed as well.

Once all plans are made, treatment can begin on the agreed-upon date. You may be asked to take part as your loved one is admitted to the program, but often, family members are asked to say their goodbyes at the door. This is usually a simple process: Your loved one’s bag will be checked, and your loved one will be given a tour. In most cases, treatment starts right away with a physical and mental health evaluation that will help to pinpoint all the issues that will be addressed during treatment. From there, a unique treatment plan is created, and your loved one can begin the process of getting used to Sunrise House, the staff, and others who are in residence.

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What should someone bring to rehab?

It is important to make sure that your loved one has everything necessary to function at rehab, but nothing that could get in the way of treatment. We will provide a full list of all the things your family member will need during treatment and everything that should be left at home, but in general, your loved one should:

  • Bring a few comfortable outfits that are appropriate to the season. It is important to avoid bringing revealing clothing or any clothes that have graphics or sayings that may be offensive.
  • Leave cash, electronics, and other items of value at home. The focus is on treatment and recovery at Sunrise House, thus clients are provided with everything they need for personal time.
  • Avoid bringing any food, coffee, or items that could potentially be used for the purposes of getting high. Though it should go without saying, drugs and alcohol are not allowed at Sunrise House, and certain other items (e.g., mouthwash and other personal items) that contain substances that can be abused should be left at home.
  • Bring one or two happy reminders of home. A couple pictures of family, a journal, or a book – as long as it is supportive of recovery, a personal item can be a great boost during treatment. Avoid bringing pictures, books, or magazines that are suggestive of or depict drug use.

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How can families follow their loved one’s progress?

Though the first couple weeks of treatment are generally reserved for your loved one to focus only on recovery, after this period, regular communication is allowed. Depending on the stage of treatment and recovery, your loved one may be able to email or call and let you know what is going on in treatment. Additionally, family visitation days are regular occurrences at Sunrise House throughout the treatment process.

If you have specific questions or concerns that you would like to discuss that are not answered by your loved one, you can contact your loved one’s therapist or doctor.

Additionally, many family members opt to take part in counseling regularly with their loved ones during treatment at Sunrise House. Family members are also encouraged to undergo personal therapy sessions, couples counseling, and family counseling with other members of the family, and to attend 12-Step meetings designed for friends and family of people who are living with addiction or in recovery. The more support you have as your loved one is in treatment, the better able you will be to provide positive support to your loved one.

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How is a treatment plan put into action?

A treatment plan is created at the beginning of the rehab program based on the individual’s past attempts at treatment and drug history. This treatment plan will include a wide range of traditional and holistic therapeutic interventions designed to address the specific needs of your loved one and increase stabilization in recovery. During treatment, your loved one will check in regularly with a therapist to ascertain the progress made in working toward treatment goals and to adjust treatment services, address any issues, or try something new. Your loved one will be able to share personal experience, concerns, or hopes, and play a part in determining how best to move forward in recovery.