Sunrise House Frequently Asked Questions

The process of getting started in treatment and recovery is relatively simple. Each person’s experience will be personalized according to individual need, and family members are provided with the support and education necessary to enable that process along the way.

Feel free to ask questions for any of your needsAt Sunrise House, we believe that attending to the emotional health and well-being of the entire family is an important part of supporting our clients in recovery from addiction, and we are here to help every step of the way.

If I have general questions, should I contact admissions or another department?

General questions can be directed to our 24-hour call center. If you contact us during the day, you will be more likely to have the opportunity to speak with someone who can answer any personal questions or assist you with meeting your or your loved one’s needs.

Who is on the other end of the phone number listed on the website?

Our Admissions Navigators are available any time of the day or night when you call the phone number listed on our website. The person who takes your call will be able to answer your questions about:

  • The nature of addiction
  • The style of treatment and services provided by Sunrise House
  • The best way to explore Sunrise House further
  • How to begin the process of enrollment at Sunrise House

Additionally, your Admissions Navigator may be able to discuss some of the personal issues that your loved one is facing in addiction and how best to help that person enter treatment. However, definitive responses about your loved one’s treatment specifics will not be available until your family member meets with the therapeutic team and undergoes the evaluation and assessment process.


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How confidential will my call or email be?

Your loved one’s struggle with addiction is a medical issue, and as such, it is protected by law. Anything you share with your Admissions Navigator is completely confidential. That is, no one will be able to call our program at any time to find out any of the specifics of your loved one’s condition, including whether or not your loved one is actively enrolled in our program or not.

Additionally, everything about your experience with Sunrise House is confidential as well. For information to be released, express permission must be given.

What should I expect from calling the number on the site?

When you contact Sunrise House at the phone number listed on the site, you can expect to find friendly and empathetic service. Our Admissions Navigators are available to answer your questions, and may ask a few questions in return in order to ensure that you are getting the most accurate information possible. Each person’s situation in substance abuse and addiction is different, thus the nature of treatment and how best to proceed will vary accordingly. Your Admissions Navigator will make sure that you have the information necessary to make an informed decision on behalf of your loved one’s health.

Do you take insurance?

Yes, we accept most forms of health insurance. However, how much is covered by your insurance will depend on your plan, how long you stay in treatment, and other factors.

Can admissions help run an insurance verification?

When you begin the process of enrolling your loved one in Sunrise House, one of the first things to take care of is insurance verification. We understand that finances play a large role in the ability of the family to help a loved one into treatment and that will be determined in part by how much of the cost will be covered by insurance. A treatment consultant can take down your insurance information and get the process started for you when you call .

You may also verify your benefits online here.

What is the intake process like?

Upon arrival at Sunrise House, you will be greeted by receptionists. The receptionists will gather any medications and insurance information needed and then tag any luggage you brought. If no medical or psychiatric stabilization is needed, you will receive evaluations from doctors, a team of nurses, and therapists. You will then be assigned a counselor and be given a customized treatment plan.

Certain COVID protocols may apply for new admitting patients. 

Will I get a psychiatric evaluation?

Yes. As part of the intake process, you will receive a psychiatric evaluation.

What should someone bring to rehab?

It is important to make sure that your loved one has everything necessary to function at rehab, but nothing that could get in the way of treatment. We will provide a full list of all the things you’ll need during treatment, but in general you should:

  • Bring a few comfortable outfits that are appropriate to the season. It is important to avoid bringing revealing clothing or any clothes that have graphics or sayings that may be offensive.
  • Leave cash, electronics, and other items of value at home. The focus is on treatment and recovery at Sunrise House, thus clients are provided with everything they need for personal time.
  • Avoid bringing any outside food or drinks. And,  though it should go without saying, drugs and alcohol are not allowed at Sunrise House, and certain other items (e.g., mouthwash and other personal items) that contain substances that can be abused should be left at home.
  • Bring one or two happy reminders of home. A couple pictures of family, a journal, or a book – as long as it is supportive of recovery, a personal item can be a great boost during treatment. Avoid bringing pictures, books, or magazines that are suggestive of or depict drug use.

How long will I be in treatment?

Detox treatment usually lasts 5-7 days, whereas residential treatment usually lasts 28 days. Longer stays in residential treatment are available as needed.

Sunrise House determines your recommended length of stay by examining your clinical treatment needs, specific addiction circumstances, addiction severity, level of care requirements, and insurance coverage. Sunrise House is a part of the American Addiction Centers (AAC) family of treatment centers and adheres to the 90-Day Brand Promise.

Why 90 Days is the Ultimate Goal:

The National Institute on Drug Abuse (NIDA) has found that long-term recovery is related to length of treatment. For effectiveness in the client’s continued long-term sobriety, treatment programs that are a minimum of 90 days in length are found to be the most effective.

What do all these addiction treatment words mean?

In many cases, both the patient and their loved ones are new to the world of recovery. We know the words and phrases used can be a bit overwhelming so we’ve put together a glossary to help you.  It is just a starter guide to help you communicate on the journey toward recovery.

Is medication-assisted treatment available?

Yes, Sunrise House offers medication-assisted treatment.

Is treatment completely confidential?

Yes, your privacy is fully protected by Sunrise House. We are compliant with HIPAA regulations and confidentiality policies.

Will you work with my employer?

Yes, we will work with your employer for insurance purposes.

How can families follow their loved one’s progress?

Though the first couple weeks of treatment are generally reserved for your loved one to focus only on recovery, after this period, regular communication is allowed. Depending on the stage of treatment and recovery, your loved one may be able to email or call and let you know what is going on in treatment. Additionally, family visitation days are regular occurrences at Sunrise House throughout the treatment process.*

If you have specific questions or concerns that you would like to discuss that are not answered by your loved one, you can contact your loved one’s therapist or doctor. Remember, your loved one must consent to us releasing information, or we will not be able to provide you with one.

* Family visits may be limited during COVID. 

Do you offer family therapy?

There is no official family therapy program at Sunrise House. However, our staff will work to make sure that families are involved in the recovery process. Loved ones of patients are assigned a Family Counselor who will keep them up-to-date with their patient’s progress during treatment. We also encourage families to to attend our lecture series about addiction and recovery which happens every other Wednesday evening.

Our Family Counselors will also schedule exit conferences during the discharge process, often as a way to help both the patient and their loved ones acclimate to the transition out of treatment.

Can my family visit me while in treatment? How often?

Yes. We encourage families to attend our lecture series which happens every other Wednesday evening.*

* Family visits may be limited during COVID. 

Can I smoke?

Yes, you may smoke traditional cigarettes or e-cigarettes at Sunrise House, as long as they are unopened when brought to the facility.

Can bring my cell phone and computer?

Yes, you may bring your cell phone and computer. However, in order to ensure a safe and therapeutic environment, and to protect the privacy of our patients, the use of cell phones and other electronic devices may be restricted during certain levels of care and treatment times. To learn more, please visit our our cell phone and electronics use policy page.

Will I get to leave the facility periodically?

Trips out of the facility will depend on the season. There are more activities during spring, summer and fall. Winter tends to be quieter. No trips to grocery stores are needed, as Sunrise House provides food throughout treatment.

What happens when I leave treatment?

Our discharge planners and alumni coordinators will prepare you with relevant materials for your next step into recovery.

What will be different this time?

Long-term recovery is possible but the client must be engaged and committed to the program. – National Institute of Drug Abuse (NIDA)

Sunrise House addresses each patient’s distinct addiction needs by creating customized plans that speak to the individual’s situation. At Sunrise House, we view each patient uniquely, and not just another person in a revolving door of treatment. We believe that this time, drug rehabilitation can be different. Upon arrival, the you’ll with our multidisciplinary team of physicians and therapists who will evaluate your addiction history, medical and mental health history, and psychosocial needs.

We Can’t Do it For You. When you show a willingness to change and commit wholeheartedly to your treatment program, recovery is possible. Part of the recovery process involves acknowledging the addiction, looking inward, and discarding harmful behaviors. Positive life changes are attainable when you engage in therapy sessions, commit to treatment, and attend classes. Sunrise House can direct you onto a path of change, wellness, renewed health, self-direction, and fulfillment of potential.

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